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Report

The Hidden Costs of Good Enough Mental Health Care

Not all mental health care is created equal. When employees access care through outdated, fragmented, or low-quality channels, the results often fall short of what is clinically possible, and the costs to employers accumulate in ways that are easy to overlook. This report quantifies the gap between adequate and excellent mental health care, examining how care quality affects absenteeism, presenteeism, medical utilization, and turnover. It offers a framework for evaluating mental health benefit quality and a practical case for investing in evidence-based care at scale.